Yes, We Are a Faith-Based Company – But Not How You Think

6107 Faith Key bulk

FAITH-BASED
[feyth-beyst]
adjective
1. affiliated with, supported by, or based on a religion or religious group:
faith-based charities.

(Based on the Random House Dictionary, © Random House, Inc. 2014.)

Contemporary definitions for faith-based

adjective
pertaining to a connection with a religion, faith, or belief system

Examples
Faith-based books are selling well.

Dictionary.com’s 21st Century Lexicon
Copyright © 2003-2014 Dictionary.com, LLC

Recently we received an email from a customer that started out “I assume you are a faith-based company…”   She went on to explain that she was looking for a particular word on a stone that she thought we carried since we appeared to trend towards Christian items.   I don’t know why, but I was taken aback by this assumption.  We do sell a large amount of ‘faith-based’ items, particularly Christian scripture, and we have a large Christian bookstore and church clientele.   But rather than pinpoint our business to one belief system, I’ve tended towards trying to carry items with a positive message, those items that have an uplifting spirit to them and overall comforting energy.  At the same time, this is a retail business, so we have to sell what sells – in other words, as we’ve honed our craft, we just happened to have found our niche within the Christian community.

Does it matter whether we actually define ourselves as faith-based – as described in the definition above?  I don’t think so.  I think what matters is that we are a company that believes in integrity, honesty and hard work, a company that sells great items for reasonable prices and a company that you feel comfortable giving your hard earned money.  Oh, and I think it matters that we have a sense of humor.

If pressed to answer that customer about whether we are faith-based, here is what I would say.  Yes, we are a company based in faith.  We have faith that our manufacturers will continuing turning out quality products for reasonable prices.  We have faith that our employees care about their job and will work hard to ensure great service.  We have faith that our delivery handlers at UPS, FedEx, the US Postal Service and DHL will treat our packages kindly and will make sure our products get to the right people in the right amount of time.  We have faith that our landlord will continue maintaining our warehouse space so that we have a safe and efficient space to work in.  We have faith in our customers, that they will continue to want to buy our items and trust us enough to send us orders.   And most importantly, we have faith that we will be able to keep our sense of humor and good spirits through it all.

~ Brenda

Yes, We Are a Faith-Based Company – But Not How You Think

6107 Faith Key bulk

FAITH-BASED
[feyth-beyst]
adjective
1. affiliated with, supported by, or based on a religion or religious group:
faith-based charities.

(Based on the Random House Dictionary, © Random House, Inc. 2014.)

Contemporary definitions for faith-based

adjective
pertaining to a connection with a religion, faith, or belief system

Examples
Faith-based books are selling well.

Dictionary.com’s 21st Century Lexicon
Copyright © 2003-2014 Dictionary.com, LLC

Recently we received an email from a customer that started out “I assume you are a faith-based company…”   She went on to explain that she was looking for a particular word on a stone that she thought we carried since we appeared to trend towards Christian items.   I don’t know why, but I was taken aback by this assumption.  We do sell a large amount of ‘faith-based’ items, particularly Christian scripture, and we have a large Christian bookstore and church clientele.   But rather than pinpoint our business to one belief system, I’ve tended towards trying to carry items with a positive message, those items that have an uplifting spirit to them and overall comforting energy.  At the same time, this is a retail business, so we have to sell what sells – in other words, as we’ve honed our craft, we just happened to have found our niche within the Christian community.

Does it matter whether we actually define ourselves as faith-based – as described in the definition above?  I don’t think so.  I think what matters is that we are a company that believes in integrity, honesty and hard work, a company that sells great items for reasonable prices and a company that you feel comfortable giving your hard earned money.  Oh, and I think it matters that we have a sense of humor.

If pressed to answer that customer about whether we are faith-based, here is what I would say.  Yes, we are a company based in faith.  We have faith that our manufacturers will continuing turning out quality products for reasonable prices.  We have faith that our employees care about their job and will work hard to ensure great service.  We have faith that our delivery handlers at UPS, FedEx, the US Postal Service and DHL will treat our packages kindly and will make sure our products get to the right people in the right amount of time.  We have faith that our landlord will continue maintaining our warehouse space so that we have a safe and efficient space to work in.  We have faith in our customers, that they will continue to want to buy our items and trust us enough to send us orders.   And most importantly, we have faith that we will be able to keep our sense of humor and good spirits through it all.

~ Brenda

Honor thy (good) employee

Last fall we found ourselves in a position to hire for a new position.  Super!  I was pretty jazzed about this for many reasons, first and foremost certainly, that we were growing at a pace to require a new hire.  But also because this came at a time in our country’s economic history that many many people were supposedly looking for work and I assumed I would have the pick of the crop.

Oh, how wrong I was.

Now, granted, I was not hiring for a CEO position.  I had available an entry level position that did not entail a huge amount of skill, but did require someone to be honest, hard-working, efficient and to show up on time.

With a single post on Craig’s list, I got over 200 resumes.

About 180 of those had typos, about 150 did not have a cover letter, about 140 of them were addressed Dear Sir, and about 5 of them I felt called to bring in for an interview.

Now, I haven’t actually ‘done the math’ on the above statistics, but at first glance, I’m thinking that 5 out of 200 resumes is not a good percentage.  (Those of you with a left brain…feel free to call up the specific number.)

Out of the 5 we interviewed, 2 were very strong and we had to make a difficult decision.  We chose poorly.  The new hire quit after 2 months, right smack dab in the middle of our busy Christmas rush.

In the meantime, my current employees stepped up the plate and we have since rearranged, revamped and reorganized so that everyone is happy, the work gets done and the company moves forward.  I am eternally grateful.

Over the years I have come to not take for granted great employees – and I have been lucky to have had several.  It is extremely difficult to find great employees who’s particular stage in life and career goals match your needs.  But when you do, boy is it magical.

So I guess this post is a tribute to my current and past employees that make my life easier and make my business run smoothly.  I could not do it without you.  I thank you for putting up with my neuroses, venting sessions and odd little quirks.  If I don’t say it enough, I appreciate your hard work and dedication.  I hope that you found and are finding fulfillment and don’t dread Mondays too much.  I hope that you are happy.

You guys rock.