And Now Introducing…

Back in October, I wrote a post describing how a ‘Behind the Scenes’ day came to be.  You can read it here.  My talented photographer friend from Three Continents Photography came out to the warehouse and captured a ‘day in the life’ of CourageInStone.com.  I have to admit, it was kinda weird.  When you’re having your photo taken of your everyday actions, it’s terribly difficult to remember to act naturally.  But, all the dusting and cleaning and primping paid off and I think she created a perfect photo story of what life is like here at our offices.  Hopefully you’ll enjoy ‘meeting’ us and getting to know us a little bit better.

I will start by showing off a series of my favorites from the day.  These photos I think capture the essence of our business, personalities and philosophy.

Courage in Stone - A Day in the Life of 014
Come on in!
This is me, Brenda, looking through the glass window from my office into the front office. Suzi works at her desk in the background.
Courage in Stone - A Day in the Life of 024
A broader view of the pass through window in my office. Just to the right of me are several framed newspaper articles from 2002 and 2004 when the business was just getting going. I like that they remind me of how far we’ve come.  You can also see a few clues that my son spends time in the office with me!
Courage in Stone - A Day in the Life of 065
So lucky to work with these ladies everyday. We laugh. A lot.
Courage in Stone - A Day in the Life of 051
An integral part of the business. Both the truck and the dogs. Suzi’s Baxter is on the edge of the dock; my dog Louie is a cautious distance back.
Courage in Stone - A Day in the Life of 041
Beth is in charge of packing and shipping.
Courage in Stone - A Day in the Life of 039
Bins, bins, bins. We ship thousands of packages via the United States Postal Service.
Courage in Stone - A Day in the Life of 003
It took years to tweak a perfect packing station and this is the result. It’s roomy, efficient and custom built by my helpful hubby.
Courage in Stone - A Day in the Life of 006
I don’t get to do it much anymore, but I really enjoy pulling and packing the orders. There is a huge sense of satisfaction in seeing the order on paper, neatly packaging the items and sending them on their way. I know how much I enjoy getting packages delivered to me, so I like to think of how our customers will be excited when they see our package show up.
Courage in Stone A Day in the Life of 107(1)
Our entire staff. Some are squirmier than others.

Obviously, packing is a huge piece of our business.  Like the packing station, it took years of trial and error to fine tune our shipping methods.  Finding the right packaging materials and most efficient manner of shipping sounds easy, but it’s an oddly tedious undertaking.  Customers order all kinds of different combinations of items.  And the difference of a few ounces in weight or a day or two quicker in time in transit can mean a huge difference in shipping costs.  So over the years we’ve gotten pretty darn good at using each shipping method to our advantage.  So, while our shipping ‘department’ is only one person, it’s a very, very important and detailed part of the company.   Here’s Beth in action!

Courage in Stone - A Day in the Life of 071Courage in Stone - A Day in the Life of 073Courage in Stone - A Day in the Life of 031Courage in Stone - A Day in the Life of 072Courage in Stone - A Day in the Life of 030Courage in Stone - A Day in the Life of 025Courage in Stone - A Day in the Life of 027Courage in Stone - A Day in the Life of 026Courage in Stone - A Day in the Life of 028Courage in Stone - A Day in the Life of 029Courage in Stone - A Day in the Life of 058Courage in Stone - A Day in the Life of 055Courage in Stone A Day in the life of 083Courage in Stone - A Day in the Life of 052

One of the super fun parts of the job is bringing in or designing new merchandise.  It’s a tricky thing, though.  Even after years and years of practice, sometimes we just don’t get it right.  But, when we do, it’s super satisfying and exciting.  Once we decide on a new product, photos need to be taken and merchandising begins.  We have to think of descriptions, take measurements, and list them on 5 different websites.  It’s a process, for sure.  Here is Suzi and I working on a new project – these are our new Ceramic Stone Necklaces, which are only found in our Etsy shop.

Courage in Stone A Day in the life of 084Courage in Stone A Day in the life of 085Courage in Stone A Day in the life of 089Courage in Stone A Day in the life of 090Courage in Stone A Day in the life of 091Courage in Stone A Day in the life of 092Courage in Stone A Day in the life of 095Courage in Stone A Day in the life of 094Courage in Stone A Day in the life of 097Courage in Stone A Day in the life of 088Courage in Stone A Day in the life of 098Courage in Stone - A Day in the Life of 022Courage in Stone - A Day in the Life of 037Courage in Stone - A Day in the Life of 033

And what office is complete without a canine staff?  Surely we have the cutest and cuddliest 4-legged workers in all the east?!  Baxter is the worlds friendliest cockapoo and most definitely the favorite of the delivery folks.  He takes his job as dock door greeter very, very seriously.  Louie, on the other hand, is a mutt who is slightly suspicious of those loud trucks…but he serves as a great guard dog!  Of course, he can always be convinced to relax with a cookie or two.  The delivery people take great pride in winning him over!

Courage in Stone A Day in the Life of 109Courage in Stone A Day in the life of 081Courage in Stone - A Day in the Life of 070Courage in Stone - A Day in the Life of 013

So, the next time you order, I hope it helps that we’ve ‘introduced’ ourselves.  Are we and this place what you imagined?

~Brenda, Suzi, Beth, Louie and Baxter

Honor thy (good) employee

Last fall we found ourselves in a position to hire for a new position.  Super!  I was pretty jazzed about this for many reasons, first and foremost certainly, that we were growing at a pace to require a new hire.  But also because this came at a time in our country’s economic history that many many people were supposedly looking for work and I assumed I would have the pick of the crop.

Oh, how wrong I was.

Now, granted, I was not hiring for a CEO position.  I had available an entry level position that did not entail a huge amount of skill, but did require someone to be honest, hard-working, efficient and to show up on time.

With a single post on Craig’s list, I got over 200 resumes.

About 180 of those had typos, about 150 did not have a cover letter, about 140 of them were addressed Dear Sir, and about 5 of them I felt called to bring in for an interview.

Now, I haven’t actually ‘done the math’ on the above statistics, but at first glance, I’m thinking that 5 out of 200 resumes is not a good percentage.  (Those of you with a left brain…feel free to call up the specific number.)

Out of the 5 we interviewed, 2 were very strong and we had to make a difficult decision.  We chose poorly.  The new hire quit after 2 months, right smack dab in the middle of our busy Christmas rush.

In the meantime, my current employees stepped up the plate and we have since rearranged, revamped and reorganized so that everyone is happy, the work gets done and the company moves forward.  I am eternally grateful.

Over the years I have come to not take for granted great employees – and I have been lucky to have had several.  It is extremely difficult to find great employees who’s particular stage in life and career goals match your needs.  But when you do, boy is it magical.

So I guess this post is a tribute to my current and past employees that make my life easier and make my business run smoothly.  I could not do it without you.  I thank you for putting up with my neuroses, venting sessions and odd little quirks.  If I don’t say it enough, I appreciate your hard work and dedication.  I hope that you found and are finding fulfillment and don’t dread Mondays too much.  I hope that you are happy.

You guys rock.