Words on wood…an artist’s journey

Greetings from Santa Fe, NM! This is Danielle, the in-house artist for CourageInStone.com.  I’ve been with the Before & After Team since 2004.  Much has changed over the years, but the transformation has been very rewarding.  I started working for Brenda during the brick and mortar days on Maryland Ave.  During those days Brenda sold refinished furniture and when she invited me to paint an old dresser I was thrilled to take on the project.  I was super thrilled when it sold in the store!  We found many great pieces of furniture at auctions and second-hand stores and gave them each a unique, renewed makeover.  During that time the website was just being launched, so it was extra special when a piece sold out-of-state.  We built many one-of-a-kind boxes and I’m sure the delivery guys rolled their eyes at us when we scheduled pick-ups.  Our fine boxes assured the furniture always arrived in one piece.  I no longer paint furniture, but I have many fond memories of those days.

In addition to selling the furniture, Brenda’s shop offered many signs.  We were surrounded by positive and fun phrases all day long.  I found many of the phrases to be uplifting, inspiring, and pleasing to read over and over again. One day a woman came into the shop to inquire about having a custom sign made for her. She loved the signs hanging on the walls, but needed something specific.  She was very enthusiastic about the idea and I didn’t want to disappoint her, so I said ‘Of course this can be done!’  I immediately drew up sketches, made a trip to the good ‘ol Home Depot to buy a plank of wood and went to the craft store to buy paints and brushes.  I then sent the wood home with Brenda to have her husband cut it for the required measurement, and within a few days I painted my first custom sign – “Just did it running like a girl!” (it was to be used for an upcoming race).  This sign was the foundation for my sign-painting career. More customers started requesting custom signs!  There were requests for custom phrases, colors, font styles, sizes of the wood, and artwork. I gladly accommodated to their needs and created many gifts for weddings, birthdays, anniversaries, daily inspiration, to give direction, and just to fill in that empty space on the wall.

When Brenda decided to close the shop in 2006 to focus on the online store I came along too.  I helped pack orders, restocked merchandise, and painted more custom signs.  The website now included a custom signs info/ordering page and the orders were coming in.  It was so exciting to receive orders from all over the country. There were a few international orders too and the post office staff was usually baffled that I had the forms filed out before coming to the counter.  At this point, packing for Brenda had become second nature; the website was becoming a quick success and most office-time was spent preparing the orders for shipment. Let me tell you – packing and shipping signs is much easier then furniture, although there have been a few mishaps.  I guess sometimes the long 40″x7″ package looks like a good baseball bat. Also, not sure how something so large ends up lost, but I’d like to think the few that were declared missing found good walls somewhere! 🙂

Speaking of walls – I had a customer once who ordered about 10 signs over the course of 6 months.  She had a room in which was filled with dozens of inspirational quotes collected over 30+ years. She was so nice to work with – I think being in that room for many hours each day had a positive effect on her well-being.  When you need to work in a space for an extended period of time it should be comforting.

My studio space has been in many locations over the years.  With the aid of old wooden boxes, baskets, trinkets and some natural light I have been able to turn my work spaces into little havens. The first was located in the stockroom of Brenda’s shop.  The workbench was perfect and on nice days I could daydream with the back door open. When the shop closed I used a corner of my kitchen. The room was large and the lighting was nice; my space, however, was a table and a cabinet. No matter how hard I tried I could not keep paint off the kitchen table, the walls, or the floor!  During the same time, I also used a small space in a warehouse beside a bay door.  I found an old tea cart at an auction to use to store my supplies and tarps covered the floor.  Once the business relocated from the warehouse I set up a small work space in my backyard.  At the time, I lived in on old house in Annapolis, MD, that had been converted into apartments.  The yard was communal, but no one ever went back there. The yard was never maintained and was a jungle in the summer, but I made due with a picnic table, a few tarps, and some HUGE rubbermaid totes that barely fit through the alleyway that lead to the yard. 

I enjoyed the nature back there in my jungle – one day a crane flew by me and landed in a nearby tree and we watched each other for a while.  I also set up shop in a living room and two garages before landing my current studio. I now have lots of work space, a cabinet to store the wood, and a shed for distressing and applying the clear coat to the signs. Having the shed is a nice treat because over the years I’ve had to endure all the elements to meet deadlines – hurricane winds, lightning, rain, snow, sleet, being too hot, being too cold, and random flying debris.  I never miss a deadline!

A few years have passed and I no longer work with Brenda in the office.  I have since moved to Santa Fe, and we maintain contact via emails. I owe much of my success to Brenda and her flexibility.  Over the years she has been open-minded and filled with suggestions.  In addition to the custom signs, I now paint signs that have replaced a few of Brenda’s factory-made signs.

I am so excited to be painting these signs!!   And if you have a special saying in mind, or want to get a unique gift for a special friend…I’m your gal!

Easy and fun way to bring the beach home

Need a little of the beach at home?

The thing about the beach is that it reminds us to appreciate the quiet, embrace our senses and do nothing more than absorb the space of time are in.

Somehow, being near the water makes everything else fade away, even if it’s only for the moment.

But – you knew there would be a ‘but’ didn’t you? – we can’t be at the beach everyday and so here’s a way to keep a little of the beach close to you at home, on your desk or give it as a gift to someone who needs a little pick me up.

Who doesn’t?

And here’s the other thing…

It’s Cheap and Easy to make!

I picked up the Glass Stones in sea glass colors from CourageInStone.com.  I chose 2 each of the following words:  Create, Imagine, Relax, Worry Less and Joy.  These are 5 of my favorite words, by the way!

I poured some store-bought sand (or sand from your latest beach trip) into a jar, and added my pretty glass stones along with some Vinyl Stickers from EAD Designs (eaddesigns.com)!  Voila!

Now, when the day is getting to me (not that it ever does, mind you, because my boss is AWESOME!), but if it ever did, I could shake up my jar and take a minute to imagine myself on the beach…

With a Margarita.  Extra salt please!!

Have a wonderful day!

Spread some Giggle in the world

Who doesn't love Sunflowers and Giggles?

Sometimes I know people look at our rocks and probably say to themselves

“Those are really cool, but what do I DO with them?”

Well here’s one answer,

And, there will be many more on the way!

 Our “Word of the Month” for August is “Giggle”.

Sunflowers make me giggle they are just so big, bright and well, HAPPY!!

 Having some friends over for dinner, or your book club meeting, or just want to share some happiness at the office?

 Here’s a hint, try this on a Monday when everyone is geared up to be grumpy.

Show up with your Sunflower Arrangement that you put in a watering can.

 (super-cheap, plus functional after the flowers are gone)

Add some of our “Giggle” River Rocks to the base and let everyone know to take one home with them, or keep one for their desk.

It’s a tiny little gift that packs a big punch,

who doesn’t like receiving a little “Giggle”?

You can’t help but do exactly that when you look at one!

 If you’re using this project for your home, then your friends and family get a wonderful reminder of what a wonderful time they had when they came to visit.

I’m thinking GREAT idea to get off on the right foot with the first PTA meeting of the year. People are much more likely to volunteer if you butter them up with something first!!

EASY PEASY!

You’ll be the most popular person in your office/book club meeting/dinner party!

All thanks to some “Giggles”.

 Have a wonderful day!

The peanut shoot is pooping strange things

About 2 months ago, we were playing with Baxter and Bynum in the warehouse (hey, we all need a break from work once in a while!)  The dogs have many, many toys (all strewn about the office) but one of their favorite is a squeaky orange duck.  Watching Baxter and Bynum play fetch is quite a site.  Here is how it goes:

Step 1:  Throw toy.

Step 2:  See Baxter race as fast as his furry little legs can take him to catch said toy.

Step 3:  Watch Bynum frantically chase Baxter (and surpass him), barking furiously.

Step 4:  Watch Bynum pickup toy in mouth.

Step 5:  Watch Baxter steal toy from Bynum.

Step 6:  Watch both dogs race back and deposit toy.

Step 7:  Repeat.

We were having a jolly good time, when Brenda got a bit overzealous and launched the duck at just the right angle, causing it to soar high through the air…and land right into the large packing peanuts dispenser shoot.  We have not seen it since.

Now, you don't see this everyday!

Until today.

It was with great joy as we all watched the duck re-emerge from the peanut shoot.  And it was certainly a happy reunion of duck and dog.

And now, as I write this, the sounds of squeaker toy fill the air once again.  All is right with the world.
A dog and his toy.

The New Girl

That’s me, Amy, the new girl in my daily race to beat the mailman.

It’s quite a challenge some days, he’s pretty sneaky.

I saw an ad on Craig’s List for this position with a link to this blog, and right away knew this was where I was meant to be. After all, I Rock.

Seriously though, I had just been informed that my company wasn’t renewing my contract, and I really needed to try something new. So I went for it. Sometimes when a door closes, another one really does open, and it’s to a much better place, even if it is a completely different one.

It’s been four weeks since I started and I like it more everyday.

When I’m packing your orders, I’m not just throwing rocks in a bag (well, ok maybe sometimes.)

But, most of the time, I’m wondering who the St Peregrine (Patron Saint of Cancer Patients) token is for, and how they are doing.

I get butterflies in my belly for the Policemen receiving the Policemen Pewter Pocket Tokens and hope it helps to give them courage.

I even get a small chuckle at the small collection of “roll in the hay”, “massage”, “kisses” and “one favor” tokens that I imagine a husband is buying for his wife.

No, we’re not changing the world here.

 But, sometimes I wonder that something we put in someone’s hands makes their world a little better, and that’s what makes me feel good.

So that’s me.

Nice to meet you!

Whitney Houston Rocks!

Suzi.  That’s it,  just Suzi.  That’s my name and that is what I prefer to be called.  My full name is Suzanna.  My mother loved it, I tolerate it and will answer to it when called, but I prefer Suzi. I really don’t care how you spell it…Suzie, Susie, Suzy, I’ve seen them all.   I will also respond to Sue, Suz, and Suzanne on a good day.  But please never, ever, EVER call me Susan.

I have nothing personal against the name Susan or anyone with that name – it’s just not me.  I’ve felt this way since childhood.  I would never correct people on the spelling of Suzi but would always chastise them for calling me Susan.

Whitney Houston made my year back in 1990 when she released her “I’m Your Baby Tonight” album and one of the tracks on it was “My Name is Not Susan.”  I thought, an anthem, just for me!   Check out her video on YouTube (http://www.youtube.com/watch?v=PKi5tyUnDIk)   Sadly the song was about a man who called his new girlfriend the old girlfriend’s name, so it didn’t exactly apply to me but nonetheless I felt validated!

I answer the phones here at CourageInStone and I tend to speak quickly, so many times my name gets heard as Cindy, Sandy or Judy.  I usually won’t correct people on this because in the long run it really doesn’t matter to anyone but me.  I will, however, correct them if they say “Susan?” Most recently I have had this conversation over and over:

Ring-Ring—

– “CourageInStone this is Suzi, may I help you?”

– “Oh hi Susan, I’m a Susan too!”

– “Actually, I’m a Suzi but that’s okay.”

– “Oh, Suzi, well I’m a Susan and I’d like to purchase some stones.”

I ask you good reader, why do they have to restate that they are a Susan instead of saying “Sorry, I must have heard you wrong?”

I knew this blog was meant to be written when yesterday, I received an email response from one of our long time vendors.  I had written to him and signed the email “Thanks, Suzi.”  English is not his first language, so I am always careful in my wording and always have to work at interpreting his response.  Imagine my horror when he started his response with “Hi Susan,”  How does that happen?  There is a language barrier and people still get my name wrong???

So for the last time – in Ms. Houston’s immortal words…MY NAME IS NOT SUSAN, SO WATCH WHAT YOU SAY!

My name in lights?

Business Cards…didn’t seem like a huge or unreasonable request.  About 18 months ago I asked the boss lady (I love calling her that!) if we could get some business cards printed up.  Didn’t even care if they had my name on them – I just thought they would be a good idea for business.  Her response: “Nope, not happening, we sell online why do we need those?” Okay, maybe she said it more delicately but that’s what I heard. 

Fast forward 6 months and then a year later and I put in my 2nd and 3rd requests for said cards. Adding both times that when people ask me what I do, and then seem genuinely interested when I tell them about our sites, I would love to hand them a card so they can check it out.  I firmly feel that when you work for a small business you need to be a walking, talking billboard for your products.  Short of hijacking laptops to take them to the site, or carrying catalogs and river rocks in my purse, I figured business cards were the answer.  But alas, still a no-go from the big chief (tee-hee). 

So, I have to tell you I was completely shocked when last week Brenda says, “I’m designing business cards for us!” My mouth dropped open and then the big smile spread across my face. “Really, we are getting cards?” “Yep, and I’m putting your name on them and we are going to use them a lot, so you better figure out what your title is once and for all.”   Gulp…title?!   I have to define myself and my position here?  Yikes!

Okay, I have made reference before to the fact that I do a little of everything around here. You all have seen the sign over my desk, but I really don’t think NO OAT (Nosy Overseer Of All Things) belongs on a business card.  So what am I around here? Which title will really suit me best and let people I meet or send these to know what I do around here?  With Owner, President, Operator, Boss and Chief already spoken for, I started throwing ideas out:

Administrator (too formal)

Admin (too informal)

Logistics (too complicated)

Sales Manager (too guy in the back room of a used car lot)

I’ve got it, I’ve got it… “Sales and Marketing Manager”!  It really sums up what I do, overseeing the warehouse and stock, marketing our products and managing the sales force.  All wrapped up into one nice title.  Not to mention my mom would be so proud to see that I am finally putting that Marketing degree she paid for to work! (Thanks Mom!) So there you have it, that’s who I am:

Me and the Wiggly Worm Baxter!

 Suzi Marceron – Sales and Marketing Manager –  CourageInStone.com 

But wait, what about what else I am?  Mom, Wife, Sister, Daughter. Lover of all things scrapbook related, team mom for baseball and soccer, PTA officer, and so much more. How will I fit it all on the card?  And what about Baxter, my faithful furry sidekick, shouldn’t he have a business card?  Office greeter, welcome wagon, puppy kisses extraordinaire?  The possibilities are endless…

Why boss is a four-letter word

We’re not big on titles around here.  When my co-worker teasingly refers to me as ‘boss-lady’, I look around to see who is standing behind me.  Surely she’s not referring to me?!

The word boss for me conjures up images of time clocks, dreaded Monday mornings and meetings behind closed doors.   So I definitely don’t want this title.

Technically speaking, I could have lots of titles.  CEO, President, Head Honcho, Big Cheese, Director, Person-In-The-Know, Top Dog.  None of these fit either.  I’m me.  That’s it. 

I think I’m adverse to titles because my business is really an extension of myself.  My personal and business lives constantly intersect and often I cannot tell the two apart.  I do not leave work at the office.  Nor do I leave my personal life at home.

Don’t get me wrong.  This is not always a good thing.  At 9:00 at night, worrying about that shipment that might not get to it’s destination on time is not healthy, productive or useful.  But it’s difficult for me NOT to be concerned because I take everything very personally.  Afterall, I am ultimately responsible for everything that goes on here.  In the same vein, my co-workers have often spent time in my office hugging and comforting me during particularly difficult personal times.  I’m sure the Wharton School of Business would highly advise against this.  Oh well.  

So let me introduce myself. 

Me and my office mate, jogging partner and sidekick Bynum.

I love red wine.  I hate milk.  I do some of my best thinking while I’m jogging and if I don’t jog at least 5 days a week, I don’t feel ‘right’.  My husband is my biggest cheerleader and the funniest person I know.  I love to watch him cook.  I worry a lot about things I cannot control.  I cannot sing.  My dogs make me laugh on a daily basis.  I am concerned I won’t get everything done in the timeframe I want to.  I absolutely adore getting a pedicure.  I love to read.  San Francisco is my favorite city, followed closely by London.  I work very hard and I try to learn from my mistakes.  I thought of this blog while listening to my favorite jazz singer in a jazz club in DC.  I believe in the products we sell. 

My name is Brenda.  It’s nice to meet you.

Psychic hotline, here we come

We recently had a customer order a variety of stones in different quantities.  This is not unusual as I’m sure you can figure out there are lots of different reasons why people buy the stones in all kinds of combination’s.  This particular customer, however, was not happy with our service.  Here’s how the conversation went...

Customer:  “Hi, um, yeah, I just received my order and it’s wrong.”

CourageInStone:  “Oh no, we’re so sorry!  What is the problem?”

Customer:  “Well, I received 20 of the word Hope and I only wanted 2.”

CourageInStone:  “OK, let me take a look at your order….hmm…I see here that you actually ordered 20 of the word Hope.”

Customer:  “But, I didn’t want 20 Hope, I only wanted 2.”

CourageInStone:  “I understand.  But you ordered and paid for 20.”

Customer:  “Well, I just think you should have caught the error and corrected it.”

CourageInStone:  “How would we have known that you only wanted 2 instead of 20?”

Customer:  “Based on the rest of my order…I didn’t order 20 of any other stone.”

CourageInStone:  “Well, people order different amounts of stones for different reasons all the time.  How can we fix this for you?”

Customer:  “Oh, I’ll keep them.  But I just would have appreciated knowing that I made an error.”

CourageInStone:  “OK, well, we’ll try to catch that the next time you order. You have a nice day.”

So…we have decided to put a psychic on staff.  Anyone know of one that’s looking for a full time gig?

The great ambassador

Murphy came into our lives when he was 9 years old.  We rescued him from GRREAT, a golden retriever rescue organization dedicated to finding forever homes for abandoned, unwanted and neglected goldens.  Murphy’s parents (and I use that term loosely) had left him at the doorstep of a local SPCA on Christmas eve.  The assumption was that the family was probably getting a new puppy for Christmas.  A kind and loving worker immediately called GRREAT  – because the chances of a 9 year old dog getting adopted was slim to none – and she could not bear to see this docile dog die in a shelter.

I miss you Murph...

My husband and I are big proponents of rescuing animals, especially those that don’t fit the bill of the most easily adoptable.  Since a goldens typical lifespan does not go much beyond 10 – 12 years, the older goldens aren’t most peoples first choice.   But, we took one look at Murphy and fell in love.

We adopted The Big Murph – as he became known – while I had the storefront, so from day 1 I brought him to the store with me.   For the first 2 days, he stayed with me behind the counter and slept.  I think it was his way of dealing with yet another change in his life.  But on day 3, he perked up, spent some time investigating the store, and promptly claimed his spot on the stoop at the front door.

He took his job as store mascot very seriously.  His favorite time of the day was announcing the arrival of the Fed Ex truck with some joyful barks because he knew Jim had treats in his pocket.  One day he actually attempted to climb up onto the truck because he was taking too long!  This was especially endearing since Murphy had terrible hip dysplasia that made climbing stairs painful and difficult.   He would lay on the stoop and patiently and calmly watch people climb over him to get into the shop.  One would think this might have hurt business, but instead he was my best marketing tool to date.  People just loved him.   They would stop and take his photo, pet his soft fur or just give him a hug.  He quickly developed an extensive fan base.

One person that he won over was my mother.  This is significant for several reasons.  My mom does not like animals and has a phobia of dogs.  She will cross the street or walk a mile out of her way to avoid a leashed dog.  And a loose dog?  Forget about it…there is nothing scarier in her view.  Besides the phobia that dogs actually eat humans, my mother also cannot stand how ‘dirty they are’…animal drool, hair and dander are my mothers kryptonite.   So when my mother started coming to the store to see The Big Murph, I initially waited for hell to freeze over.  Turns out it was just Murphy’s charm that she couldn’t resist.

Murphy was regal, handsome, patient, gentle and full of love.  He would politely lick your cheek if you asked for a kiss, hold up his paw if you asked for a shake, give you a high five when you put your palm up, and give a low ‘woof’ if you asked him to speak.

He did have a stubborn streak that my husband and I coined ‘putting on the brakes’.  When I had the storefront, I was lucky enough to be able to walk to work and the mile route included a draw bridge.  I came to understand – the hard way – that Murphy was not a big fan of walking over the bridge.  Up to the bridge and beyond the bridge he was fine.  We guess that there was something about the vibration from the cars that he did not like.  Typically I could urge him forward once we came to the dreaded bridge and I learned to carry cookies to make the journey easier.  But one day, I had forgotten to replenish my supply.  That was the day Murphy decided to put on the brakes.  He was not budging, no way no how.  I had people passing me asking if something was wrong…I even had one lady say ‘what’s he waiting for?’  I was standing there, stranded, until my husband happened to drive by.  I never forgot treats again.

We also like to think that Murphy had a sense of humor.  On days that we could not walk to work, we would take my pickup truck.  It required a ramp to get Murphy into the cab, so I’m sure watching us load up was quite a site.  Occasionally, by the time I got back over the drivers side to climb in, Murphy would be sitting behind the wheel, just looking at me.  “How about I drive today, mom?”

We only had the privilege of knowing Murphy 1 year and 4 months and it’s been almost 6 years since he left this earth.  I am still heart broken.   I feel very fortunate that the stars aligned to bring him into our lives and I hope to see him again someday.

P.S.  Please visit  www.grreat.org for more information about adopting a golden retriever.  Sadly, there are so many goldens of all ages that need forever homes.  GRREAT = Golden Retriever Rescue Education and Training.